Insurance cover and claim protocol

Main cover

• Healthcare for sports accidents

  Unlimited within the national medical network, with a time limit of 18 months from the accident: medical and surgical care, hospitalisation, hospital pharmacy, prostheses and osteosynthesis material and rehabilitation, with no limit on amount.

• Assistance abroad

  Up to €6,010.12.

• Permanent, total or partial disability due to sporting activity

  Up to €12,020.24.

• Death due to sporting activity

  €6,010.12 (under 14s: up to €3,000 for funeral expenses). Death during the activity without a direct cause: €1,803.04.

• Orthopaedic material and dental treatment

  Reimbursement of 70% of curative orthopaedic material and up to €600 in dental and stomatological treatment for injuries from sports accidents.

• Fisify telemedicine

  Remote physiotherapy, video consultation and medical chat, available to insured persons over 18.

Claim reporting protocol

Flagging a player as injured on the match report records the injury, but does NOT open a claim with the insurer: cover is only activated by following this protocol.

1. 1

   Immediate care

   If the injury is serious, go to A&E or call 112. Your health comes first.

2. 2

   Record on the match report

   Ask your captain to flag you as injured on the match report in the app (“Injuries during the match” section). It is recorded on the official report of the tie.

3. 3

   Report the claim to the organisation To be confirmed

   Write to the official channel stating your full name, licence number, match (teams and date) and a description of the accident. Reporting deadline: to be confirmed.

4. 4

   Processing with Nueva Mutua Sanitaria To be confirmed

   Claim channel, form and medical-network centres where care is provided: to be confirmed by the organisation.

5. 5

   Documentation

   Keep all medical reports, invoices and receipts: they are essential for reimbursements (orthopaedic material, dental treatment) and for any claim.